NOVA International provides Go-Live Operations & Production support consultancy services in two major practices.

It brings a wealth of network management and Help Desk End Users’ Support expertise to benefit its customers.  NOVA International is convinced that the industry best practices state that a well-managed environment can reduce total cost of ownership by as much as 25% to 30%. 

We recognize the cost benefits of implementing best-practice standards for the IT help desk and associated service management processes.   Thus, NOVA International has tailored ITIL (Information Technology Infrastructure Library) based Delivery & Support methodology to ensure quality and efficiency for its customers.  Now, our Network Engineering Management & Help Desk End-Users’ Support expert team & program is ready to provide its services to support federal and commercial end users. 

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Our proactive network management support includes:

• Network Architecture Assessment

• Network Performance Modeling

• Network Modeling

• Network Element Testing and Integration

• System Restoration/Disaster Recovery

• Contingency Planning

• Voice and Video Management

• Network Security

• Network Re-Element Configuration and Provisioning

• Traffic Measurement

• Capacity Management

• Load Management

• Remote Access (VPN) Support

• Web Services

• Policy/Standards Compliance